AI phone and chatbots
AI phone answering and chatbots with a defined job
Cleopatra Solutions builds AI phone answering and chatbot systems. The first question is what an enquiry should receive, what information may be collected and when a person must take over. Request a free audit to define those boundaries before quoting the work.
What is it?
AI phone answering and chatbots are interfaces for handling defined questions and routing enquiries. The phone interface deals with a caller; a chatbot deals with a written exchange. Neither should be described as a substitute for an entire service team without knowing the questions, policies and handoff requirements involved.
Cleopatra Solutions offers both as part of its broader work in websites, member portals and CRM automation. A business may need one channel, both channels or neither. The scope must say where a conversation begins, what answer source is available, what details can be collected and what happens if the system cannot resolve the request.
Who is it for?
This service is for teams receiving repeated calls or messages that can be described as clear questions and responses. It may also fit a business that needs a consistent route from an initial question to a member portal, website form or staff member. The decision follows the actual enquiry pattern.
- Bring examples of real questions and the answers your team currently gives. Keep sensitive or exceptional requests in the review rather than assuming they can be handled automatically.
What is included?
We identify the questions the system may answer, the details it may request and the point where a person takes over. This scope is agreed before channel design or integrations are quoted.
- Answer source
- Approved information must be named and maintained.
- Routing
- A phone or chat conversation needs an endpoint: a staff handoff, a contact record or another approved action.
- Channel
- The implementation may cover phone answering, chat or both, depending on the agreed scope. The specific provider, number or website placement cannot be claimed before selection.
- Review
- The team checks representative questions, unclear requests and handoff cases.
How long does it take?
A duration cannot be stated before the channel, answer source and escalation workflow are agreed. A request for one narrow question set is different from a request involving several services, languages or systems. The call is where those dependencies are identified.
How do we work?
We begin with a call to learn what the work must do, what already exists and which decisions are still open. Cleopatra Solutions then records the proposed scope and quotes the work in stages. A project starts against that agreed scope; any additions are discussed and quoted separately. The precise handover and support arrangements are written down for the project rather than borrowed from a generic package.
- Define answers We collect approved questions and answer sources, then mark topics that require a person. This is a content decision as much as a technical one.
- Define handoff We name where an unresolved conversation goes.
- Review The approved scenarios are checked in the selected channel.
What does it cost?
Cleopatra Solutions quotes work per project after a call about the required scope. The written quote identifies the work to be delivered and how it is billed in stages; it is not a charge presented in full only at delivery. If requirements change after scope is agreed, the additional work is quoted separately before it is added.
Monthly support is a separate discussion. A support plan states its included change hours, and work beyond those hours is quoted separately. The quote depends on the actual deliverables and dependencies, so a public figure would not tell you what your project requires.
What else should you know?
Answer control and staff handoff must be clear before choosing a channel.
Can the system answer every question callers ask?
That cannot be promised. The approved scope defines which questions have a reliable answer source and which need a person.
Can it work in English and Spanish?
Cleopatra Solutions works in both languages. A deployed system needs its own language requirements and testing.
How is the project quoted?
Cleopatra Solutions quotes the agreed scope after a call. Work is billed in stages, not in full on delivery. Any task outside the agreed scope is quoted separately before it is added. The written proposal records the project scope and stage plan.
Can we discuss the project in Spanish?
Yes. Cleopatra Solutions works in English and Spanish.
What happens if we need changes after delivery?
Monthly support plans include a set number of change hours. Additional hours or work outside the agreed scope are quoted separately. Included hours and support terms are confirmed in the support agreement rather than assumed.