Member portals

One private portal where your members sign in, book, pay and manage their profile

A member portal replaces separate apps and spreadsheets with one system on your own domain. Setup starts at $5,000. Below: what it costs, what is included, and how Focus Box Gym uses one.

Get a quote See the Focus Box Gym example

What does a member portal look like in practice?

Focus Box Gym member portal: client view

Focus Box Gym, Bogotá

Focus Box Gym is a gym in Bogotá with three locations. We built its website and its member portal on the gym’s own domain.

Members sign in and sign up on the gym’s own domain
Class booking and payments
Member profiles
Digital contract signing
Facial recognition access
InBody results

The gym moved away from third-party services such as Trainingym and separate CRMs to one system built for it, saving thousands of dollars every month.

Visit the Focus Box Gym website

3: locations
1: system instead of several
Own domain: the gym’s brand, not a third-party app

How much does a member portal cost?

A member or client portal starts at $5,000 in one-time setup. A professional services client system, for clinics and consultants, starts at $3,000. Payment is 50% to start and 50% when it goes live. Monthly care depends on scope and is written on your quote.

Member or client portal

$5,000 one-time setup

One private area where your members or clients sign in, book, pay and manage their profile.

What is included

Sign in and sign up, user profiles and plan status
Booking calendar with real capacity, waitlists and cancellation rules
Online payments with automatic activation of plans or credits
Roles for owner, administrator, reception and coach, each seeing only what they need
Administration panel for members, bookings and payments
Automatic emails: welcome, reminders and receipts
English and Spanish
Migration of your existing member list from the old system

What the monthly fee covers

Hosting, database, email delivery and storage within the included usage, security updates, backups, monitoring and bug fixes.

Typical timeline: 4 to 8 weeks

Get a quote

Professional services client system

$3,000 one-time setup

For clinics, consultants and other high-value service providers.

What is included

Landing page and client portal
Reservations and stored client information
Automatic emails with different templates per type of service
Dashboard of clients and money
Data export if you ever leave

What the monthly fee covers

Hosting and monitoring, security updates, backups and bug fixes.

Typical timeline: 4 to 5 weeks

Get a quote

What can be added to a portal?

Each add-on is quoted on its own and approved in writing before work starts.

Digital contract signing
The member signs the contract online and then receives the payment link.
Facial recognition access
The door checks the member’s plan and opens or denies entry, with an entry log. The door hardware is paid by you.
InBody scanner
Body composition results go to each member’s profile, with history and charts. The device is paid by you.
Payment gateway
Connects the portal to the payment provider you choose (Bold, Wompi or Stripe) so members can pay online.
Source tracking and sales dashboard
Shows which post, link or code brought each sale.
Import of existing leads and clients
Brings your current leads and clients into the portal so nobody starts from zero.

See every package and price →

What else should you know before ordering a portal?

Can a portal replace the member app we already use?

Yes. Focus Box Gym moved from third-party services such as Trainingym and separate CRMs to one system. Whether your tools can be replaced depends on the actions and data they hold, which we review before quoting.

What does the monthly fee cover?

Hosting, database, email delivery and storage within the included usage, security updates, backups, monitoring and bug fixes. The amount depends on scope and is written on your quote before you approve anything.

How long does a portal take?

A member or client portal typically takes 4 to 8 weeks. Timelines start when you deliver the content and decisions we need.

Can you move our existing member list?

Yes. Migration of your existing member list from the old system is included in the member or client portal.

Do members and staff see different things?

Yes. Roles for owner, administrator, reception and coach are included, and each role sees only what it needs.

Are payment fees and hardware included?

No. Payment-processor fees, domains, software subscriptions, and hardware such as door devices for facial recognition are paid by you directly to each provider.